Safety And Security And The Hospitality Industry Tourism Essay

rubber And Security And The Hospitality manu particularure Tourism EssayIntroduction and Background of the correctionSafety and warrantor plays a big mapping in this century. Every whizz is tinting slightly their resort and credential when they ar staying in the hotel during vacation. In the worldwide hotel pains, the exertment too c oncern ab surface galosh and trade protection issues pertaining on their customers and employees.In the cordial reception constancy, they be proud of themselves beca white plague they atomic number 18 get to a go at itn friendly to everyone in much(prenominal) direction of attitude in welcoming their customers or nodes. Therefore, they should practice and maintain the belief of a home-from-home with their open-door approach with comfort, convenience and privacy to their guests (Gill, Moon, Seaman Turbin, 2002). aft(prenominal) the disasters such(prenominal) as holy terrorist attack at Luxor Egypt in 1992 and 1993, 852 passeng ers died on the shipwreck of Estonia in Baltic Sea on 28th September 1994, Iraq war terror attack of September 11, 2001 in New York, United States, the SARS pestiferous in 2003, Tsunami disaster on 26th December 2004 in Thailand and Bali bombings, the look at for arctic device and shelter ab start the world is growing and the topic of natural rubber and credentials has become a popular discussion among the people in the world. Besides, virtually of the hotels gather in this instant implemented a sentry duty and warrantor plan as well as quality plan such as providing genteelness for the employees and guests sentry duty devicety and certificate (Steene, 2009, Lockyer, 2007 and Helena Natasa, 2010).The hotel focusing has stray the hotel unhurtty into both broad categories which atomic number 18 sentry go and protective covering. The management categorize safety as in the services provided, similarly included the construction of the hotel interior designed wh ereby making sure they argon safe reinforced for the employees to work in and in-house guests. However, aegis in hotel partaked to threats that clique by people than setting by the physical surroundings, which means it depends on the mortal who set the security jeopardy that can non be predict (Policy Department, 2008).Based on Enz (2009) personal definition on safety and security, she defined safety as protecting guests safety, darn keeping guests billet safe leave alone be included in the security definition. In other words, according to Enz and Masako (2002), safety involves in protecting employees and guests succession in the hotel atomic number 18a from weighty injure and death.In terms of safety, it can be further categorized by different fits such as fire safety and others looking ats of hotel safety. As for hotel safety, it includes aliment safety, swimming pool safety and not forgetting the hotels property safety such as law-breaking safety (Policy Department , 2008).Problem Statements breeding safety and security measures is important to the hospitality industry whereby with place the important of measures, the hospitality and tourim industry impart not drive home boom so fast. This is because everyone retire their life as precious as gold. Unfortunately nowaday, hotels only utilise of the tecnology safety and security system to protect their guest. They should have excessively utilise of procreation manner and procedures to train their employees and originate guest as a precautions for slashs to pass off. Morever, the hospitality should be to a greater extent concern on which aspects that provide have a spunky rate of accidents happen in the daily rountine. However, why preparedness is crucial for the hospitality industry to look upon on? What are the slipway that the hospitality industry able to use to train their employees and guests to keep safe from danger? Which aspects must they concerned on?Re lookup ObjectivesT he intention of this enquiry is through with(p) to determine employee safety and security knowledge and education for guests do jockstraps to pick at the safety and security issues in the hospitality industry. This look is carried out to carry out several objectives in the noteing belowTo determined the importance of provision safety and security.To determined the ways that the hotels implement to train their employees and educate guests on safety and security to tonicity determine and comfortable while in the hotel.To identify the factors that the hotels impart look into concern and train employees and educate guest to dis totallyow these issues to happen.Research QuestionsThis study is attempted answer the seek questions in the following belowWhy it is importance of formulation safety and security?What are the ways that the hotel implements to train their employees and educate their guests on the safety and security?What are the factors that the hotels leave behind look into concern and train employees and educate guest to pr howevert these issues to happen?Hypothesis StatementThe hypothesis in this research get out be done based on the value of the cosmos which the hypothesis statement leave behind be related to the importance of educate safety and security does lower the fortune of safety and security issues. In this hypothesis research, the writer has used a statement which exit bust less bad aspecting on the result.Ho = There is no significance between the importance of training safety and security bequeath lower the percentage of safety and security and have no effect on safety and security issues.H1 = There is a significance between the importance of training safety and security allow lower the percentage of safety and security and have no effect on safety and security issues.Theoretical and Conceptual FrameworkThe importance of training safety and security on employees and guestsImportance of training safety and securityTrain ing the employees on safety and securityWays and factors to concerned on get up safetyAccident and private safetyEducating guests on safety and securityoffense safety and securityFigure 1.1 A conceptual mannikin on the importance of training safety and security on employees and guests in the hotel industry.Basically the above figure betokens about this research bequeath be focusing on several facts and facts such as the aspects that the hotel should be more(prenominal)(prenominal) than concerned on by implementing ways to protect them. Before the indite determined the aspects and ways on protecting the employees and guests safety, the writer would the wants of to inform on the importance of training safety and security on employees and guests and not just relying on the safety and security features such as CCTV and others more.As for the aspects for the hotel to be concerned on leave be the fire safety, accident and private safety and discourtesy safety and security. Thes e aspects should be concerned on because they leave behind happen in our daily life. Fire is a phenomena aspect which we cannot predict to happen, gum olibanum it is important for the hospitality to train the employees and guests on ways to overcome it when it happens. As for accidents and private safety, if the employees and guest are t from each one to prevent them to happen, the rate of accidents go away be lower down. For event, housekeepers should be trained in a right way to clean the room with safety measures. umbrage happens almost every day in our life, thus the hotel should likewise take in precautions even though there are security police and officers. For example, the hotel admits to train employees on ways to not fall into the bend traps when they suspected suspicious people wondering in the hotels.Significance of the StudyTraining employees and educate in-house guests in request to keep themselves safe and inviolable is a very important elements in the hospi tality and tourism industry nowadays. With the training of safety and security, they go forth reach the employees and guests satisf fill where they will feel safe just like they are in their own house. In the mean time, it will as well increase the attention from the outsiders and travelers if they know the hotel manage well in safety and security matters, thus this will brings benefits to the hotel when they subscribe to more manpower and increase the economy and status of the hotel.The reference had know the types of training methods for employees and guests to follow to overcome the negative factors which will make them feel safer while being in the hotel at whatsoevertime and anyplace. Moreover, the effects of these method used will minimize the safety and security issues. This research will facilitate the organizations in the hospitality industry to understand the purpose of training safety and security will benefit the employees and travelers. This will also benefit the hotel as they practice and applying on the employees and guests to manage and improve the safety and security measures. background and LimitationBasically, this research is mainly focusing on the method that the hotels management uses to train their employees and educates their in-house guests in collection to keep them safe and secure, also help to reduce negative issues that will happened in the hotel and the surrounding. Hotels keep them safe and secure in terms of avoiding injuries and death on the employees and guests when there are accidents, criminal offence and fire.However, there are several limitations related to this study have come to passred in baseball club to complete this research successfully. Firstly, it will be the availability to search for secondary culture, the electronic sources. The seed has posed some difficulties in search additional teaching and electronic articles and journals from the websites that related to training safety and security for e mployees and educating guests when being in the hotel. Even though, the respective college university has provided several sources for the precedent like academic websites barely there are still lack of sources for the motive to peck more information because some of the journals and information use up to be purchased before consume. Moreover, the antecedent had faced some challenges because of lacking(p) experience and knowledge in conducting a proposal. It is a great challenge when the precedent does not have sufficient experience and the skills to collect strong and good entropy for this research.CHAPTER TWOLITERATURE REVIEW2.1 IntroductionIn this chapter, it will contains the purpose of the authors had done research regarding on the important of training the employees and educate the guests, also several ways to train the employees and educate guests to keep safe while they are in the hotel. Besides, it will also include the factors where the hotel will be more concern on and avoid injuries happened. As for the previous researchers findings and theories, they will be used as incarnateing information also ensuring that the methods and factors will be focusing on will help in this research. Moreover, all information and info that have been gathered for this research are from various secondary data sources such as electronic articles and journals.2.2 Importance of training for safety and securityThe word training is means by bountiful a person the actual and enough information to him or her postulate in order to work safely. It is not crucial that training need to have a formal class session or seminars and courses for the employees to attend.In this generation, there are various aspects that make the hotel successful whereby these aspects are health, safety and sustainability of the attractions business (Williams 2008). According to Pitt (2007), in United Kingdom, there are about more than 30 cardinal of functional days lost in each year due to employees health sickness and seven million are because of employee injured in the working(a) place. Every year, there are more than a million of employees suffering from bully while working by their own colleagues or public. Therefore, in order to reduce the make out of workplace injury and others factors, training employees and guests to keep themselves safe while working and staying in the hotel are crucial.Based on the research by wellness and Safety in the Catering Industry Liaison Committee, there is a legal law to provide information and training regarding to health and safety aspects to all employees who are needed (http//www.hse.gov.uk).2.3 Training employeesWeitze (2008) noted that if the hotel management is lacking of employees training, lack of maintaining the policies and procedures and lastly lacking of prevention, these will all lead to a safety related incident. Thus, it is important to train the employees from the hotel itself first before to educate the guest s.Moreover, the caters of enlightenment Hotel are the first people who will interact with the guests once they step into the hotel. It does not matter they are from which department of the hotel, as abundant they are nirvana Hotel employees such as bell boy, front desk staffs, housekeepers and more, the employees are responsible to create a culture of safety and professionalism to keep themselves safe and keeping the guest safety and security as well (Kwiecinski, 2010). Therefore, it is crucial for the management to train every employee to be able to face to face in any accidents such as fire, police and other touch services people so that they may help out if that is a need (William, 2008). Based on a health and safety theatre director, Duncan Aspin, he had stated that managers need to shape up health and safety training policy for ensuring every employee have sufficient training on safety and security issues to reduce accident (Mottram, 2005).For an example, according to Mott ram (2005), providing program regarding on staff development and safety training has castn a hand to northwesterly division of Birse Civil to achieve zero percent accident rate, which is also the top 1 company in UK as construction industry for safety. Therefore, training employees not only will help to that their lives but also help Shangri-la Hotel to rise up hotel status.2.4 Educating guestsBesides Shangri-la Hotel train their employees to keep themselves safe and implementing safety and security features for the guest safety, it is also important for them to train their in-house guests to take care of themselves as well. In general, everyone who travels around and look for accommodations would expect they will be safe and their property will be secure leaving them in the hotel while they are out for travel. However, sometimes it is hard to predict that guest will be safe by just depending on the hotels safety and security features, thus the guests should also learn how to pro tect themselves away from crimes, accidents and fire.According to the research by Mottram (2005), in the year of 2003, 80 people who include the guests and employees of Birse Civils have attended the safety management and courses. In result, the company has recorded as zero accidents occur within the company area.2.5 Ways and factors that will be concerned on2.5.1 Fire SafetyFire accident is an accident whereby we cannot predict when to happen and when not to happen. Even if there is a fire, the guests might not know how to handle because they are not aware of it. Therefore, the hotel management should take precautions on handling the safety of their employees and guests. For example, sometimes foreign in-house guests might have dull respond to the evacuation alarms when it rings because they do not have an intellect government agency in the local hotel (Roberts Chan, 2000).According to Helena Natasa (2010), in order to protect guest safety, the management of the hotel needs to educate guest by providing instructions, labels and reminders which related to fire preventions. The purpose of implement this so that guests will not be panic and nervous when there is fire accident, in fact they will stay calm and know the way to leave the hotel edifice safely.Throughout the research, as for the fire precautions to protect the guest and employees safety, Shareton Hotel did the best in training their employees to handle fire incident in order to save their life and the guest life too. They provide full induction and training for all hotel staffs on working safe procedures and responses which relate to fire. Besides, new force-out will be trained to use types of extinguishers and taught them ways to handle when the hotel is on fire (Roberts Chan, 2000).2.5.2 Accidents and Private SafetyIn the Occupational Safety and health Act (OSHA), it has stated in 1970 that each working people all man or woman in the nation need to have a safe and healthful working conditi ons which also means that without having any injuries during the working period (Hobson, 1996). In the hospitality industry, it is important for the hoteliers to look into this aspect because accident can happen in the hotel easily at anytime and anywhere on the employees and guests.In the research by Mottram (2005), the company of Birse Civils does provide training to their employees which included first-aid training. This training is to ensure that their employees are qualified to the Health and Safety Regulation 1981, which need four days training at St caper Ambulance premises. Thus, as for all hospitality industry, the management should provide training like this as a protection to their employees and guests safety.In addition, in certain time, hold department has a high percentage of causing accidents when the housekeepers do not handled dangerous chemicals in a proper way and practicing unhealthy poses while cleaning the rooms. Due to they are dealings with dangerous hazar dous chemicals which will affect their health and life, safety and security training and orientation are important and should be practice in the housekeeping department even though the housekeepers did not handle any machinery. As an example, Wyswert hotel does provide training and information for the housekeepers on what they are supposed and not supposed to do (Kristanti Kuhn, 2005).However, sometimes it is a part of the employees jobs to protect the in-house guests safety. Leong (2000) has stated that the entire employees need to be trained so that they know about the security procedures to follow on which will be subservient for the guests. Thus, training employees is important especially when the front desks doer is dealing with the arrival guests room key. According to Kristanti Kuhn (2005) and Woods, Ninemeier, hay Austin (2007), they have mentioned that front desk agents are not allowed to give out keys, room numbers, messages and mail to anyone from the requester witho ut the owners of the room real identity. Also, during the process when the front desk agent passes the room key to the guest, they should not announce the guests room number out in the public.In addition, restaurant staffs also play a role in keeping the guests safety and security whereby they need to keep their customers property in secure when they are having their meals in the respective restaurant. The restaurant manager needs to train the server to be more alert on the customer belongings (Kristanti Kuhn, 2005).2.5.3 Crime Safety and SecurityNowadays, violent crime in the workplace has become a world issue that everyone will concern. Therefore, it is now has become a problem to the hospitality industry that they will be facing and this problem is increasing in other countries (Hobson, 1996). After the incident of a popular singer was raped with a stab pointed at her in Long Island motel, the issues of security become a serious issue to all hotels in the United States (Leong, 2000). Therefore, hotels have aware of crime issues and security system and start practicing crime management (Gill, Moon, Seaman Turbin, 2002). Crime in the workplace has generally separated into different categories such as robbery and other commercial crimes, employer or other employee direct situations and terrorism.In order to minimize the rate of violence crime in the hospitality industry, the management can strengthen the manager and supervisors security skills and ways to use first aids. It is important for both of them to be expert in managing these securities because they are the one will handle the problems when there is a problem. For example of a case that happened in Pasadena, Texas in 1977, the manger of the hotel did not help the victim because of lacking of security knowledge (Hobson, 1996).Besides training the higher take aim of management, training the front line employees is needed too so that they will have the knowledge on handling it. The management of the hotel can give training such as smile training which known as dont look them in the eyes training to teach the employees so that they will be more prepare and calm when there is a situation occur. A clear and understandable instruction should be given in order to avoid fighting when there is a robbery (Hobson, 1996). chthonic the research that has been done by Shellum (2002), several hotels have taken action to strengthen the security issues. They have improved their security-guards training and then try them by standard operating procedures so that it is constant. Research has shown that awareness is the most important tools in order to take care of safety, thus the example of the hotel has done show the right way of training the employees (Helena Natasa, 2010). Thus, they have increase the staff-awareness by giving them more training instead of hiring security guards (http//www.hotelasiapacific.com).CHAPTER threeRESEARCH METHODOLOGY3.1 IntroductionIn this chapter, the author w ill be describing about the research methodology which will be using to collect data for this research and seeing how the data will reach the research objectives. With the used of this research methodology by following the structure of guidelines, it will help the author to collect reliable and trustable results for the research. In order to visitation the results for this research, qualitative and quantitative methods will be used as a support with one another and the outcome of the results will be blameless in this research.3.2 Research DesignQualitative methods is used for this research whereby it will be rely more upon discourses sessions and some case studies research dealing with some small numbers of people. The author will collect the data and information by targeting to call into question the people in Shangri-la Hotel on how they train their staffs and guests to keep themselves safe while being in the hotel. The author would plan to interview the managers based on one on one basis so that more information included own opinions and thoughts will be given by themselves. The interview questionnaire will be set and ask based on the related questions stated in Chapter 1.The age of doing interview session with the respondent will basically starts with creating the interview questionnaires and scripts that have related to this research. After the progress of preparing the questionnaire that will be asked to the respondent, setting and conducting a direct test steps will be taken for the interview session. After all, the last section of the process will be the author interview the respondent in one on one basis.quantitative method is another part of research methodology that will be used to collect information from the respondent. This research method will have less interview sessions and observation. However, it is more towards on the collections of the data and analyzes the numerical data and statistic. For this research, cogitation technique will b e used by creating a survey questionnaire for the respondent, which is the guest in Shangri-la Hotel. This is done in order for the author to have more understanding on this research.3.3 data order of battleIn this research, there are two types of data put in that has been used for this study which are the primary data and secondary data. The combination of these two data collection may be useful and able to show accurate results which will help the author to do for this research.3.3.1 Primary DataIn this research, primary data is important for the researchers to collect data because the information that collected is direct from the respondent itself. Therefore, it will be much more accurate. However, this method that will be used requires more time, cost and zip to complete. Thus, the author needs to spend more effort in order to collect great information and data.The primary data for this research will be collecting through one on one interview and questionnaire survey. Firstl y, the author will be only target the manager of each department in Shangri-la Hotel to collect information and data which relate to this research. The respondent that will be interviewed will be at least(prenominal) at the manager level therefore the results taken will be more useful and reliable. The interview questionnaire will be asked will more base on the ways and the factors of safety and security issues will be focusing on.The purpose of using interview method is because data that given will be more in depth and interviewer able to ask more personal question in order to gather spare information. Also, it is possible for the interviewer to record down the conversation during interview session as references and proofs with the permission approve from the interviewees.3.3.2 Secondary DataSecondary data are data that have gathered and done by previous researchers and now become the needs for the current researcher. Besides, secondary data can be known as ready quick sources wi th strong facts and evidence. Secondary data includes books, journals, articles, news and others more.As for this research, the secondary data will be more relying on the electronic journals and less on academic textbooks. The data collected will be used more on internet sources because it is comfortable to gather valuable data which have done by psyche else previously. Electronic journals articles that used to find relevant articles and journals as a support for some facts in this research are from the database of EBSCOhost from KDU e-library websites, Emerald from USCI library website and Google Scholar. All information that collected from these three websites is validity, accuracy also free for bias.In addition, the author will borrow some books for extra information which relate to the research doing from the library of KDU University College at Petaling Jaya campus.3.4 Sampling Design3.4.1 Sampling TechniqueThe author would choose non-probability take as a tool to choose the respondent for this research study. The author will be interviewed the managers of Shangri-la Hotel through quota sampling to get information. However, quota sampling will not be a helpful tool for the author to do this research because not everyone is selected to be interviewed, thus convenience sampling will be use in survey questionnaire. The questionnaire will be distributed to the targeted respondents who are willing to answer the questions sincerely. With the use of this method, it gives the author to have large number of full complete questionnaires fast and gimcrack which help the author to save cost.3.4.2 Sampling FrameIn this research, the hotel that the author choose to do on research is Shangri-la Hotel, Kuala Lumpur, thus the author will only target the respondents who are the guests who stays in Shangri-la Hotel regardless of gender or races for the convenient sampling. As for the quota sampling, the author will only select people who have a high level of management to interview.